Refunds & Returns Policy

Indigo Estate is operated by Life and Soul Place Ltd, a company registered in England & Wales (company no. 16827306).

Contact for all refund, return, and cancellation requests: enquiries@indigoestate.co.uk

Data protection registration (ICO): ZC181045

This covers our Bible Decoded series eBooks — Genesis Decoded, The Sovereign Misfit, The Cosmic Code — and any other downloadable file or instantly-accessible digital content.

Under the Consumer Contracts Regulations 2013, you normally have a 14-day right to cancel a distance purchase. However, for digital content that is downloaded or made available to you immediately, that right is lost once access begins, provided you agreed to immediate access and acknowledged that you would lose the right to cancel. You give this agreement at checkout.

In practice:

• Because our eBooks are delivered instantly, they are generally non-refundable once the download link has been accessed or the file delivered.
• If you bought an eBook but have not yet accessed or downloaded it, contact us within 14 days and we will refund you in full.
• If the file is faulty, corrupted, or not as described, you are covered under Section 5 below — email us and we will fix it or refund you.

We provide a clear description and preview of each book before purchase so you can buy with confidence.

This covers our Sovereign programmes (Level 1 — Self Assessment, Level 2 — Self-Mastery, Level 3 — Sovereign Architect) and any other course or workshop delivered over time.

• You have a 14-day cancellation right from the date of purchase.
• If you have not yet started the programme (no lessons, modules, or materials accessed), we will refund you in full within that 14-day window.
• If you choose to begin the programme within the 14 days, you are asking us to start providing the service straight away. If you then cancel, we may retain a proportionate amount reflecting the content already made available to you.
• After 14 days, or once you have substantially accessed the programme, the purchase is non-refundable except where your statutory rights apply (see Section 5).

This covers recurring membership tiers and community access (including The Room).

• Cancel any time. Email enquiries@indigoestate.co.uk and we will stop your next renewal. Cancellations are processed manually, so please allow us a couple of working days.
• Cancelling stops future payments; it does not automatically refund the current billing period. You keep access until the end of the period you have already paid for.
• We do not usually refund part-used membership months, but if something has genuinely gone wrong, tell us — we will always look at it fairly.
• Founding-member pricing: where a locked-in founding rate applies, cancelling and re-joining later means the founding rate may no longer be available.
• If we change membership pricing or benefits, existing members will be given reasonable notice and the choice to continue or cancel.

Your rights under the Consumer Rights Act 2015 always apply. Anything we sell — physical or digital — must be as described, of satisfactory quality, and fit for purpose.

If something is faulty, not as described, or you received the wrong item:

• Contact us at enquiries@indigoestate.co.uk within a reasonable time.
• We will offer a repair, replacement, redelivery, or refund as appropriate.
• For faulty digital content, we may reissue the file or a corrected version; if we cannot, you are entitled to a refund.

You will not be charged return postage for faulty or incorrectly supplied physical items.

(Include this section only once you are shipping physical books. Delete it if you currently sell digital only.)

• You may cancel and return an unwanted paperback within 14 days of receiving it, and you have a further 14 days to send it back after telling us.
• Books must be returned in resaleable condition — unmarked, unwritten-in, and undamaged.
• Unless the item is faulty or wrongly supplied, you cover the cost of return postage. We recommend a tracked service, as items remain your responsibility until they reach us.
• Once we receive and check the returned book, we refund within 14 days.

Email enquiries@indigoestate.co.uk with:

• Your full name and the email address used at purchase
• Your order number or receipt (from Payhip, Stripe, or PayPal)
• What you bought and what you would like us to do (refund, cancel, replace)

We aim to acknowledge every request within 2 working days.

• Approved refunds are made to your original payment method (Payhip / Stripe / PayPal / card).
• Refunds are processed within 14 days of us agreeing to them, or of receiving a returned physical item.
• Depending on your bank or card provider, the money may take a few further days to appear.

Nothing in this policy limits or replaces your legal rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or other UK consumer protection law. If our terms and your statutory rights ever conflict, your statutory rights win.

For free, impartial advice, contact Citizens Advice (citizensadvice.org.uk) or the Citizens Advice consumer helpline.

If you are unhappy with how a refund or return was handled, please see our Complaints Procedure or email enquiries@indigoestate.co.uk. We take every complaint seriously and will respond as quickly as we can.