1. Our Commitment
Indigo Estate is operated by Life and Soul Place Ltd. We welcome the opportunity to consider concerns fairly and to put things right where we can. This procedure explains how to raise a general complaint about Indigo Estate.
2. What This Procedure Covers
You can use this procedure for concerns relating to:
- Products, purchases, refunds, or other order-related matters
- Programmes, membership, or access to Indigo Estate services
- Customer service, communications, or support
- Your experience of our website or services
- Any other general concern about Indigo Estate
3. Data Protection and Privacy Concerns
If your complaint is specifically about how we have collected, used, stored, shared, or otherwise handled your personal data, please use our Data Protection Complaints Procedure. It explains the separate process for privacy concerns, including when it may be appropriate to raise a matter with the Information Commissioner's Office.
4. How to Make a Complaint
Please email us at enquiries@indigoestate.co.uk or contact us through our contact page.
To help us understand your concern, it is useful to include:
- Your name and the best way to contact you
- A clear description of what happened and when
- Any relevant order, membership, or correspondence details
- What outcome you are hoping for
5. What Happens Next
Acknowledgement
We will acknowledge that we have received your complaint.
Fair investigation
We will review the information available, make any enquiries that are appropriate, and consider your concern fairly.
Outcome
We will provide an outcome or response and explain any steps we intend to take.
If you remain dissatisfied
Please let us know why you remain dissatisfied so that we can review whether anything further can be considered.
6. Contact Details
Brand: Indigo Estate
Operator: Life and Soul Place Ltd
Company number: 16827306
Contact: enquiries@indigoestate.co.uk